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我在amazon敗家的歷史有很長一段時間了,那時台灣還沒流行網路購物這玩意兒,一開始我敗的是X檔案的dvd(彼時SG-1還沒個影兒),後來下手範圍逐漸擴大,不過現時多以dvd和書籍為主。

其實精打細算的網友都比出amazon的價格不見得較便宜,而且同樣的貨物在不同的amazon價格還不一樣。有一陣子我轉投amazon.ca的懷抱,因為同樣的東西,加拿大就是比美國便宜,當時最扯的是band of brothers的鐵盒版dvd,一模一樣的一區版,加拿大光在定價上就比美國硬生生便宜台幣1000元,其他書籍也是便宜數十元不等。不過後來我發現加拿大的運送時間慢得要命,美國用普通郵政寄出的話,短則一週,長則兩週內必會收到,加拿大一拖就是一個月;在考慮過要用「金錢換取時間」還是「時間換取金錢」,我又乖乖回到了amazon.com。

之所以對不見得較便宜的amazon繼續效忠,一部分原因是因為懶,不想到處去比價,也不想在一堆網站設會員,要記那麼多帳號密碼挺累人的說;另一方面是amazon的客服做得好,讓人不忍棄之而去。看過網友因為購入大量dvd,被amazon自動由普通郵政寄送提升為快遞;我倒是沒大手筆買到這麼貴賓級禮遇的程度,不過親身遇上的兩件小事卻讓我有感動到。其一是多年前訂了一本書,但在通知出貨的兩週後還是不見蹤影,寫信查詢,客服回信說普通郵件無法如快遞般追蹤,建議我等足作業期限後看狀況如何(早期寄海外好像要等到20幾個工作天,但幾年前已經大幅提升到7-10天)。我等滿了30個工作天,我的書依然芳蹤杳杳,再度去信,對方二話不說馬上用UPS快遞寄來一本,在通知出貨的第三天早上就收到了,費用全免,我付的還是當初的書錢加郵局運費。

第二件事發生在兩天前,我買的一本書讀到96頁後發現裝訂錯誤,將近50頁的內容不見了,當晚晚班下班回家後不顧夜深,立即打開電腦寫信到客服去,以下是信件內容(英文不好貽笑大方,切勿見怪)。
To whom it may concern,

Hi,I was ordered a book from amazon.com and received it few days ago, I
 got the order info below. 

Order Date: October 5, 2007
Order #: 104-6723925-7991953
Items:

    * 1 of: Stargate SG-1: The Barque of Heaven: SG-10
      Sold by: Amazon.com, LLC
    * delivery estimate: February 23, 2008

Today when I reading it I found some mistakes in book binding. After
 p.96 it repeat to the book's very beginning and go all the way to p.48,
 then cut to p.145, the p.97~p.144 was missing. I took some pictures so
 you can understand what's the problem.

http://i212.photobucket.com/albums/cc247/area52sgc/b001.jpg
http://i212.photobucket.com/albums/cc247/area52sgc/b004.jpg
http://i212.photobucket.com/albums/cc247/area52sgc/b002.jpg

I don't know if all this edition has same problem or just mine, maybe
 you should contact the publisher and find out. And I think I should get
 a normal one from you.

Thank you for attend this.
可能是時差的關係剛好遇上人家上班時間,回覆來得超快,第二天起床後回信就來了。
Hello from Amazon.com. 

I am sorry for the problem you experienced with your shipment "Stargate
 SG-1: The Barque of Heaven: SG-10 (Paperback)". 

I've placed a new order for the item "Stargate SG-1: The Barque of
 Heaven:.." to be shipped to you as soon as possible.  To ensure that your
 order is delivered quickly and efficiently, and that these items are not
 held up by delays in customs clearance procedures, we create a
 replacement order with charges when an international order is lost, damaged,
 or incorrect.

The charge for this order is $14.20.  We're also refunding the same
 amount to your original 
order "#104-6723925-7991953". Both the charge and refund will be
 applied to the credit card 
used on the original order; the refund should be processed within the
 next 2-3 business days.

Please note that the refund you receive will be issued in your local
 currency and will be calculated with the same rate used when you placed
 your order. However, we're only able to charge replacement orders in US
 Dollars.

Here are the details of the new order:

Order Number: 104-0332238-7501011.
Shipping Speed: Standard International Shipping.
Estimated Delivery Date: March 19, 2008 - March 27, 2008.
	
As your business is important to us,and as the cost of return shipping
 is prohibitively expensive in this case, you do not need to return the
 original item "Stargate SG-1: The Barque of Heaven:..". 

****
Again, we are very sorry for this inconvenience. We appreciate your
 business and hope that we will see you again soon at Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here: 
http://www.amazon.com/rsvp-y?c=fvyuduqa3457683957
If not, click here: 
http://www.amazon.com/rsvp-n?c=fvyuduqa3457683957

Please note: this e-mail was sent from an address that cannot accept
 incoming e-mail. 

To contact us about an unrelated issue, please visit the Help section
 of our web site.


Best regards,

Aravind Kumar 
Amazon.com Customer Service
這種服務還能抱怨的客戶就真的是澳客了吧?看看在台灣購物退貨的經驗,有好感的八成沒幾次,看來台灣在顧客服務的態度上還有得加強呢。不過顧客的水準也有待提升就是了。
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